Question 1

Are you a factory or a trading company?

Accepted Answer

We are the source factory — Fujian Yuanchuang Electromechanical Co., Ltd., located in Tengfei Industrial Zone, Changting, Longyan, Fujian. We specialize in log/square-wood multi-rip saws, intelligent edging machines, 7-axis air-free servo sharpeners and 80CrV2 alloy tool-steel saw blades, with export and overseas shipping support.

Question 2

Do you support export and overseas shipping?

Accepted Answer

Yes. We regularly export to Southeast Asia, Africa, the Middle East and South America, providing English documentation, wooden-case packing, sea/land freight arrangement and installation guidance.

Question 3

What is the lead time?

Accepted Answer

For standard models we schedule production by current workload; custom configurations or production-line solutions depend on actual production scheduling. We will confirm the lead time before you place the order.

Question 4

What is the minimum order quantity?

Accepted Answer

One unit. We also support sample trial cutting so you can test before buying.

Question 5

Do you support customization?

Accepted Answer

Yes. We can customize machine models and production-line solutions according to log diameter, stock size, capacity requirements, voltage/frequency and other needs.

Question 6

Why do multi-rip saw blades burn, turn blue or crack?

Accepted Answer

Burning, blueing and cracking are usually caused by feed rate, blade count, chip evacuation and blade-material matching rather than the blade itself. We provide 80CrV2 alloy tool-steel blades and sharpeners to greatly extend blade life, together with selection and usage guidance.

Question 7

How long is the warranty?

Accepted Answer

One year for the whole machine, plus lifetime technical support. During the warranty period, core parts damaged by non-human causes are replaced or repaired free of charge.

Question 8

How do I get a quotation?

Accepted Answer

Send your material specifications and capacity requirements through the contact form, AI assistant or call +86 180 5978 1270, and we will provide a targeted quotation and solution.

Question 9

Do you provide installation and commissioning guidance?

Accepted Answer

Yes. Machines are pre-commissioned before delivery. After arrival we provide video/graphic installation guidance, and on-site technicians can be arranged when necessary.

Question 10

How do I buy spare parts and saw blades?

Accepted Answer

Common spare parts, alloy saw blades and grinder consumables can be purchased directly from us to ensure compatibility with the original machine.

Question 11

Can motor voltage be customized?

Accepted Answer

Yes. The standard is three-phase 380V/50Hz for China, and we can also customize to your local voltage/frequency.

Question 12

What are the payment terms?

Accepted Answer

The common terms are 30% deposit after contract signing and the balance before shipment; specific terms are negotiable.